Site policy
Contact
One address handles everything: help@notebooklm-guide.com. It is read by a person, and most replies go out within two business days.
Orders and delivery
Include the email address used at checkout and a short description of the problem. If a download link expired or a file will not open, say which product and we will re-send it. Refund requests are covered by the refund policy.
Corrections
If something on the site is out of date or wrong, tell us which page and what changed. AI tools move quickly and reader corrections are the fastest way we hear about it. Corrections are made in the page itself and reflected in its last-updated date.
Licensing and team use
For team, classroom, or institutional licensing, say roughly how many people and what you need it for. Standard purchases are single-user; see the terms.
Privacy requests
To access or delete data associated with your email address, write from that address and say what you want removed. See the privacy policy for what is held and by whom.
Press and collaboration
This site publishes under a brand rather than a byline, and that is deliberate — the work is meant to be judged on whether it is checkable. We are happy to answer questions about method and sourcing by email.
What we cannot help with
We are independent and cannot assist with NotebookLM, Gemini, Claude, or ChatGPT account, billing, or access problems. Those go to the relevant vendor's own support.
Last updated: September 1, 2026.